Delta Air Lines will pay tens of millions of dollars to settle a class-action lawsuit from customers who said the airline wouldn’t refund their canceled flights in the beginning of the Covid-19 pandemic.

As part of the refund, Delta will pay 7% interest in cash or credits on top of the $27 million in claims. According to the settlement, the airline will also have to pay $2.3 million in attorney fees.

Delta said Friday that the settlement does not constitute an admission of wrongdoing or breach of contract.

Over 11 million tickets have been refunded by Delta since the beginning of 2020, of which 20% have been returned since 2022, according to a Delta spokesperson.

More than 14,000 customers submitted claims, representing only 19% of eligible customers, according to the settlement. September 15 was the deadline for submitting claims.

Those US citizens who received a credit for a nonrefundable ticket they bought with dollars were eligible to join the class action. By January 13, 2023, these customers would have received a credit instead of a refund for the ticket.

If the ticket was for a canceled Delta flight from March 1, 2020, to April 30, 2021, it had to have been for a flight departing between these dates.

According to the lawsuit, Delta has engaged in unfair and deceptive practices by refusing refunds, limiting customers to rebooking flights or travel vouchers instead of returning their money.

Plaintiffs included a teacher who paid $2,400 for nine canceled student flights, and another who spent over $3,000 on flights to Egypt and wasn’t sure when they could use the credit.

When the pandemic first struck in 2020, airline operations were near chaos.